What about returns and exchanges?

Shipping: US Standard Shipping: $8.50 flat rate for orders under $99. Orders over $99 ship FREE. Local Delivery: Please stay tuned for additional information about free local delivery and a weekly pickup in Waukon. Order Processing: Orders are processed and shipped as quickly as possible, typically within 48 hours. Please note: Broker Leather cannot be held responsible for lost or missing packages. If your package is lost in transit, the buyer must file a claim with USPS. Refunds will not be issued for lost packages. Return & Refund Policy [New as of 3/10/25]: We want you to love your purchase! If something isn’t quite right, here’s how we can help: Eligible Returns: Returns on unworn, full-price items in their original condition are accepted within 30 days of the purchase date. Items must have tags attached, show no signs of wear, and be free from pet hair, pet odors, cigarette smoke, stains, etc. Refunds: Eligible returns will be refunded to the original payment method. Final Sale Items: The following items are final sale and cannot be returned or exchanged: Gift cards Sale Barn items Any item sold at a discount Wild rags, sunglasses, and jewelry Shipping Charges: Customers are responsible for all shipping costs, including original and return shipping. Important: To complete your return, please include the return form located on the backside of your packing slip. Returns submitted without this form will not be eligible for a refund. If your return is valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item. Refund requests will be processed within 2-4 business days of receiving your return. Return Mailing Address: Please send your return to the correct address based on the date of your purchase: Before April 18, 2025: Broker Leather 5 E Main St, Waukon, IA 52172 After April 18, 2025: Broker Leather 12564 Granite Ave, Monona, IA 52159 Exchanges: We want you to love what you wear! If your full-price item isn’t quite right, you’re welcome to exchange it. Please return your qualifying unworn item in its original condition — tags attached, no signs of wear and tear, and free from pet hair, pet odors, cigarette smoke, stains, etc. Exchanges must be received within 30 days of your purchase date. To ensure you get the item you want, simply place a new order for your desired size or style. If you have any questions, don't hesitate to reach out via e-mail — I'm always happy to help! brianne@brokerleather.com

Mar 10, 2025

Trading Stalls for Saddles: Broker Leather's Next Ride

by Brianne Huiskamp

Herd, it's with a grateful heart and a hopeful spirit that I share some big news with you today.

After 7.5 incredible years in a storefront, I’ve made the decision to close my brick-and-mortar doors and focus entirely on my ONLINE business. Broker Leather is NOT closing — we’re just changing trails. Our last day open in-store will be Friday, April 18th.

This decision didn’t come easy, but it's one I’ve made with confidence and peace. For those of you who know me well, you know that my heart is tied to my family and my home. I've realized that restructuring Broker Leather to focus solely online will get me out of the barn stall and allow me to be more available and more intentional with my time.

But please know this — Broker Leather is NOT going anywhere. My goal since the very beginning in 2017 has been to grow our online business, and that goal remains stronger than ever. You can expect new handpicked styles every week, along with the same dedication to individuality that has always set us apart. I'm still here, proudly riding for the brand.

Thanks to this little store, I've made lifelong friends — both in customers and employees — and I will cherish those relationships forever. Your support over the past 7.5 years means the world to me, and I hope you'll continue to follow us online as we ride into this next trail together.

This isn’t goodbye — it’s a bold step toward embracing the next season of my life. I've truly begun to believe that my entire life is in His plan, and this is just one more step in trusting that.

I encourage you not to wait until April 18th to visit us in-store one last time. I'd love to see your face and thank you in person before I lock THESE doors for good.

Please know that this is far from a failure — this is a moment of relief and excitement for me. I know this is the right decision for myself, my family, and the future of the brand I've built with my heart, grit, and a whole lot of dusty boots.

To make this transition easier for YOU, I’ve already reduced my FREE shipping threshold from $200 to $99, making it even easier to get your favorite goods delivered straight to your door more affordably. For those of you nearby, I’ll also be offering a weekly meetup for order delivery in Waukon to provide you with added convenience.

I've also introduced a new return policy designed to better serve you, now offering refunds in addition to store credit for added flexibility.

I’m sure you have questions, and I've done my best to answer as many as possible below with complete transparency about this transition. I invite you to read through them and join me on this journey online.

Thank you for holding a special place in my pasture.
XOXO~ Brianne Evelyn

1 comment

Linda Monroe Mar 10, 2025

Good luck on your new adventure! 🙏🩷🍀

Back to with mid[WESTERN] flair blog

FAQs

Going fully online has always been a goal of mine. Over the years, I’ve learned that Broker Leather thrives best in the online space, and this transition allows me to focus on what I love most—curating unique, high-quality pieces for my herd while also creating a better balance for my family. My children deserve more of my time, and this change allows me to be more present for them while continuing to grow my business.

Not at all! Broker Leather isn’t going anywhere—just changing pastures. I’m taking the storefront out of the equation, but I’ll still be offering the same high-quality boots and leather goods you love, just online!

We’ll be locking up the shop doors for good on Friday, April 18th , so if you want to take a last lap through, now’s the time! After that, we’ll be fully online—same great products, same mission, just a new way of doing business.

Absolutely! Gift cards never expire and can always be used online at brokerleather.com. Whether you’re shopping for boots, bags, bolos, or something special, your gift card is still good as gold!

Rewards points never expire and can be redeemed online anytime. Even though our storefront is closing, you can continue to use your points to shop on our website just like before.

Absolutely! Nothing changes except how you shop! Head to brokerleather.com anytime, and I’ll ship your favorites straight to you or meet up with you for "delivery" in Waukon, Monona, & surrounding areas.

Absolutely! I'll be offering a weekly pickup in Waukon. Every Tuesday from 5-7 PM, you can find me at the Allamakee County Fairgrounds for order pickups. Stay tuned for more details as we get closer!

In the meantime, I'm excited to share that I've lowered the FREE shipping threshold on the website from $200 to $99, making it even easier to get your favorites delivered right to your door.

Shipping:

US Standard Shipping: $8.50 flat rate for orders under $99. Orders over $99 ship FREE.
Local Delivery: Please stay tuned for additional information about free local delivery and a weekly pickup in Waukon.
Order Processing: Orders are processed and shipped as quickly as possible, typically within 48 hours.

Please note: Broker Leather cannot be held responsible for lost or missing packages. If your package is lost in transit, the buyer must file a claim with USPS. Refunds will not be issued for lost packages.

Return & Refund Policy [New as of 3/10/25]:

We want you to love your purchase! If something isn’t quite right, here’s how we can help:

Eligible Returns: Returns on unworn, full-price items in their original condition are accepted within 30 days of the purchase date. Items must have tags attached, show no signs of wear, and be free from pet hair, pet odors, cigarette smoke, stains, etc.
Refunds: Eligible returns will be refunded to the original payment method.
Final Sale Items: The following items are final sale and cannot be returned or exchanged:
Gift cards
Sale Barn items
Any item sold at a discount
Wild rags, sunglasses, and jewelry
Shipping Charges: Customers are responsible for all shipping costs, including original and return shipping.

Important: To complete your return, please include the return form located on the backside of your packing slip. Returns submitted without this form will not be eligible for a refund.

If your return is valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
Refund requests will be processed within 2-4 business days of receiving your return.

Return Mailing Address:

Please send your return to the correct address based on the date of your purchase:

Before April 18, 2025:
Broker Leather
5 E Main St, Waukon, IA 52172
After April 18, 2025:
Broker Leather
12564 Granite Ave, Monona, IA 52159

Exchanges:

We want you to love what you wear! If your full-price item isn’t quite right, you’re welcome to exchange it.

Please return your qualifying unworn item in its original condition — tags attached, no signs of wear and tear, and free from pet hair, pet odors, cigarette smoke, stains, etc.
Exchanges must be received within 30 days of your purchase date.
To ensure you get the item you want, simply place a new order for your desired size or style.

If you have any questions, don't hesitate to reach out via e-mail — I'm always happy to help!
brianne@brokerleather.com

You bet! I’m still curating the best boots, bags, jewelry, and western fashion you love. This transition actually gives me more flexibility to bring in new and unique finds!

Yep! Keep an eye on your email and our social media for exclusive online deals—you might even see more since I’ll be focusing fully online!

I hope so! The best way to find out for sure is by keeping up with my blog posts on the website—that’s almost always the first place I add special events. Stay tuned there for where I’ll be setting up shop next!

I’m excited for my girls [Paysen & Ryggen] to be more involved, and no doubt I’ll be reaching out to my herd more often than not for an extra set of hands! While moving online eliminates some of the staffing challenges of a storefront, I know it takes a village—and I’m grateful for mine!

The future of the space isn’t up to me, but I truly hope whatever comes next adds something special to our small town! If you’ve got an entrepreneurial idea brewing and would like my landlord’s contact information, feel free to reach out.

I hear you! This storefront has been a huge part of my life, and I’ll miss it too. But this isn’t goodbye—just a new chapter! I hope you’ll continue to support Broker Leather online and stick with me for the ride.

Of course! It’s been such a blessing to have a physical space for my herd to gather. But at the end of the day, this shift allows me to be more present for my family while still giving my business the attention it deserves. That’s a win-win in my book!

Keep shopping with us online, engage with our social media, and share Broker Leather with your friends! Every purchase, share, and comment helps me continue doing what I love.

The quickest way to request help is by emailing me at brianne@brokerleather.com.

Trading Stalls for Saddles: Broker Leather's Next Ride

Thank you for holding a special place in my pasture.
XOXO~ Brianne Evelyn

1 comment

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FAQs

Shipping:

Return & Refund Policy [New as of 3/10/25]:

Return Mailing Address:

Exchanges:

You may also like

Thank you for holding a special place in my pasture.XOXO~ Brianne Evelyn

1 comment

Shipping:

Return & Refund Policy [New as of 3/10/25]:

Return Mailing Address:

Exchanges:

Thank you for holding a special place in my pasture.
XOXO~ Brianne Evelyn