Shipping & Returns

Shipping Policy:

  • We offer FREE shipping on all orders over $100 before tax.  Any order less than $100 before tax charges a $7 flat rate shipping fee.
  • Generally, we ship out the same day, or the following business day, depending on what time you place your order.
  • We offer free local pickup at our store located at 101 East Water Street, Decorah, IA, 52101 
  • Please note that your order may not come in the original box.  We take pride in recycling and doing our part to care for the environment.  We will utilize the smallest box possible to allow for priority shipping.  Please follow our lead and RECYCLE! :)

 

Return Policy:

Our Return Policy [as printed on the bottom of your original receipt or on the reverse side of your packing slip] is as follows:

Refunds can be given in the initial form of payment on full-price items in the original condition [tags attached, no signs of wear and tear, free from pet hair/pet smell/cigarette smoke/stains, etc.], within 15 days [of receiving the items] when a receipt is present. Returns between 15 & 45 days meeting requirements described here will receive in-store credit for the purchase. Returns/exchanges cannot be accepted after 45 days.


To complete your return, this form must be included with the product you are returning. Any returns submitted without this accompanying form will not be eligible for a refund.


The customer is responsible for paying shipping costs for returning the goods. Shipping costs are non-refundable. If you qualify to receive a refund, the original cost of return shipping incurred by Broker Leather will be deducted from your refund. If the order was completed via Sezzle, there will be a 6% deduction from the refund to compensate the fee we paid Sezzle for your order. If you applied a discount code to complete your purchase the amount deducted will not be included in the refund and further access to that code may be revoked by the computer system.


Your refund request will be processed within 2-4 business days of receiving your package. You will be issued sufficient funds via original form of payment OR store credit via the e-mail address attached to the order, depending on the time frame of the return as described above. Store credit does not expire and can be used in-store and/or online.
Gift cards, Sale Barn items, any item sold at a discount, and all jewelry are final sale.

 

Sign here stating your understanding of the requirements of the return: _______________________________________________________________________________________

Please describe your reason for your return request, here: ________________________________________________________________________________________

Please print, complete, and mail this form + the product you request to return to:


Broker Leather
101 E Water Street
Decorah, Iowa 52101

 

 [Please right click this form below, then save image.  Then print, complete, and enclose this form with your return or use the original packing slip that came with your online order.]