Shipping & Returns

Shipping Policy:

  • We offer FREE shipping on all orders above $100 before tax.  Any order less than $100 before tax charges s a $7 flat rate shipping fee.
  • Generally, we ship out the same day, or the following business day, depending on what time you place your order.
  • We offer free local pickup at our store located at 101 East Water Street, Decorah, IA, 52101 
  • Please note that your order may not come in the original box.  We take pride in recycling and doing our part to care for the environment.  We will utilize the smallest box possible to allow for priority shipping.  Please follow our lead and RECYCLE! :)

 

Return Policy:

Our Return Policy [as printed on the bottom of your original receipt] is as follows:

Refunds can be given in the initial form of payment on full-price items in the original condition, with tags attached, within 15 days when a receipt is present. 

Returns between 15 & 45 days will receive in-store credit for an item in the original condition.  Returns will not be accepted after 45 days.
Gift cards, Sale Barn items,  or any item sold at a discount are non-refundable and non-returnable.

To complete your return, we require a receipt as proof of purchase.  Please include this in the box/bag you are returning.

To return your goods, please mail to:

Broker Leather

101 E Water Street

Decorah Iowa US 52101. 

The customer is responsible for paying shipping costs for returning your goods. Shipping costs are non-refundable. If you qualify to receive a refund, the original cost of return shipping incurred by Broker Leather will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

Refunds [if applicable]

Once your return is received and inspected, we will also notify you of the approval or rejection of your refund based on the time frame and condition of your return.  If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale Barn Goods [if applicable]

Only regular priced items may be refunded, any goods sold at a discount cannot be refunded.  All of these items state this portion of the policy very clearly in the product description.