Shipping & Returns

Shipping Policy:

  • We offer FREE shipping on all orders over $100 before tax.  Any order less than $100 before tax charges a $7 flat rate shipping fee.
  • Generally, we ship out the same day, or the following business day, depending on what time you place your order.
  • We offer free local pickup at our store located at 101 East Water Street, Decorah, IA, 52101 
  • Please note that your order may not come in the original box.  We take pride in recycling and doing our part to care for the environment.  We will utilize the smallest box possible to allow for priority shipping.  Please follow our lead and RECYCLE! :)

 

Return Policy:

Our Return Policy [as printed on the bottom of your original receipt or on the reverse side of your packing slip] is as follows:

Refunds for store credit on full-price items in their original condition [tags attached, no signs of wear and tear, free from pet hair/pet smell/cigarette smoke/stains, etc.] will be offered up to 30 days from the purchase date. Returns/exchanges cannot be accepted after 30 days.

To complete your return, the form on the reverse side of your packing slip must be included with the product you are returning. Any returns submitted without this accompanying form [or an original receipt for an in-store purchase] will not be eligible for store credit.

The customer is responsible for paying shipping costs for returning the goods. ALL Shipping costs are non-refundable. The original cost of shipping incurred by Broker Leather will be deducted from your store credit. If the order was completed via Sezzle, there will be a 6% deduction from the refund to compensate for the fee we paid Sezzle for your order. If you applied a discount code to complete your purchase the amount deducted will not be included in the store credit refund and further access to that code may be revoked by the computer system.

Your store credit refund request will be processed within 2-4 business days of receiving your returned package. You will be issued sufficient funds in-store credit via the e-mail address attached to the qualifying order. Store credit does not expire and can be used in-store and/or online.

Gift cards, Sale Barn items, any item sold at a discount, wild rags, sunglasses, and all jewelry are FINAL SALE.