Thank you for your dedication to shopping small! 💜 If you are new to our pasture, please know we ship orders daily to get you your goods ASAP! XOXO

FAQs

Where is your store located?

You can find our boot boutique in the remarkable bluff country of Northeast Iowa.  Heralded for undeniable scenic beauty, Winneshiek County and Decorah also offer a plethora of things to do, see and experience.  Our immediate surrounding area, Water Street, includes numerous bars and restaurants, several art galleries/frame shops, a handful of coffee shops, numerous gift/floral shops, a bridal shop, several jewelry stores, plentiful salons, a number of clothing boutiques, and a picturesque park in the town square.  Broker Leather, in its 100+-year-old building boasting with character, will be nestled right in the heart of this energetic, Norwegian-loving downtown.

Broker Leather [Boot Boutique & Leather Goods]
101 East Water Street
Decorah, Iowa 52101



What are your hours in-store?

TUE: 10-5
WED: 10-5
THUR: 10-5
FRI: 10-5
SAT: 10-4
SUN: 11-2

What is your Return/Refund Policy?

Our Return Policy [as printed on the bottom of your original receipt] is as follows:
Refunds can be given in the initial form of payment on full-price items in original condition within 15 days when a receipt is present.  After 15 days, an in-store credit will be granted for an item in original condition. Gift cards and Sale Barn items or any item not sold at full-price are non-refundable and non-returnable.

To complete your return, we require a receipt as proof of purchase.

Shipping 
To return your goods, please mail with a  receipt as proof of purchase to:

Broker Leather, 101 East Water Street, Decorah Iowa US 52101. 

The customer is responsible for paying shipping costs for returning your goods. Shipping costs are non-refundable. If you receive a refund, the original cost of return shipping incurred by Broker Leather will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds [if applicable]
Once your return is received and inspected, we will also notify you of the approval or rejection of your refund based on the time frame and condition of your return.  If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale Barn Goods [if applicable]
Only regular priced items may be refunded, any goods sold at a discount cannot be refunded.  All of these items state this portion of the policy very clearly in the product description.

What is your Exchange Policy?

Exchanges for a different size are welcome as long as we have your size available.  Please note, because we are a small boutique, our inventory changes quickly.  If the size you need to exchange for is unavailable, please refer to our return/refund policy.

What is your Hold Policy?

We love your taste and are so glad that you are grazing in our pasture!  All of the in-stock products that we feature on our website are the items that we have available to ship immediately to your doorstep. We are happy to pack up your online orders and get them to you lickety split. In an effort to keep our inventory records as accurate as possible our system can not accommodate holds or delays on shipments. We encourage you to tie down your favorite item[s] right away by placing your order online. We want you to be completely satisfied with your purchase, that being said, we offer a 14-day return policy that can be found above. For some tips and tricks about breaking in new leather boots, some handy little pointers can also be found in our FAQ.

Do you have a rewards program?

YES!  You definitely want to start earning points right away!  Here's why: you earn rewards points just for signing up, for your birthday, for referring friends, and for each purchase you make.

Our system converts your purchase dollars into points, those points build the more you purchase, and then when you have enough points you get discounts!  Your points never expire, and they just keep building!

We offer THREE discount levels for you to use your points.  The first level is $5 OFF your entire purchase, the second is $10 OFF your entire purchase, and the third is $20 OFF your entire purchase. You read correctly cowgirl, you can earn up to $20 OFF a purchase if you use our rewards program!

When you've got enough points for a discount you will receive an email from the Herd with a code to use at your online checkout! For any in-store purchases, the system will let us girls know at the register, and we will get you set up with your savings! Now that you know discounts are coming your way, saddle up and shop our pasture, pals.

 

Why didn't my boots come in their original box?

We take pride in recycling our boot boxes and packaging materials.  We want to do our part to take care of the environment.  Sometimes your order might not be shipped in the original box.  If your order comes in a mismatched box, we may have already recycled the original, or it was over-sized to begin with.  We will always utilize the smallest box possible to allow for priority shipping.  Thank you for understanding our recycling policy, and for doing the same once you receive your package.

 

Do you offer a guarantee?

Yes. We choose to offer quality boots and leather goods that are unique and trendy, well-made, and functional.  In-store and online, we demonstrate the Midwestern values of loyalty and hard work. We provide elite customer service while encouraging our customers to live by our motto: "Only Look Down To Admire Your Boots."  Please contact us with any concerns regarding your experience and/or purchase and we will do our best to reach a resolution to your satisfaction.

Why does my item look different than the one online?

The handcrafted value in the items we offer makes each one unique in color, texture, and sole.  Please contact us about the visual appeal or sole texture of your desired style and size if you have any questions prior to ordering.

 

How do I know what size to order?

Every brand of boot we offer is made from its own last; therefore, it has its own fit. The same goes for different styles within one company's lineup. For each individual product on our website, we try to include our best sizing recommendation within the description.  After reading and analyzing our suggestion, please keep in mind that all genuine leather will stretch with wear.  A brand new boot should fit nice and snug across the top of your foot because ALL LEATHER STRETCHES.  If you ever have questions regarding a particular style's fit, please contact us prior to ordering to eliminate the need for an exchange.  We are here to help!

 

How do you choose names for your products?

Since all of our products are so unique we like to give them their own names. If a person or a name comes to mind immediately upon packing new merchandise that is usually the name the item is given. Other times we name products after states, towns, landmarks, horses, random thoughts we have, and other spontaneous things.

 

How should I care for my brand new boots?

The better you care for your boots the longer they will last! We offer a water and stain protectant spray to help keep genuine leather boots dry and mark free. Just remember that the coating of spray will wear off over time so don't forget to spray them every few months [make sure they are clean before you spray them.] We also offer and highly recommend using a good leather conditioner. Here at Broker Leather, we use Black Rock Leather & Rich. It is important to keep your boots and leather goods well conditioned and soft because if they dry out they are subject to crinkle and crack. We offer care products in store and on our website for easy access to our customers.

 

Can you special order boots that we’ve seen online but don’t see on your website/store?

This is dependent on the style and the brand of the boots! If the boots are from a company that we carry and have accounts with, as well as the company having them available to order we would be happy to get them in for you! Several of the genuine leather boot brands handcraft all of their styles which can take weeks, even months to create a specific boot in style, size and shipment method. Other times companies will have discontinued a style making it unavailable to us/our customers. However, if they are available we are more than happy to assist you in finding the boots of your dreams!

What's the best way to break-in new boots?

My typical break-in-period looks like this: Buy kick-ass new boots. Spray with Ariat Water & Stain Protectant. Let soak in for a day. Condition with Black Rock, wear around the house immediately while Black Rock is soaking in. I typically wear them just a few hours at a time at first until they've stretched out to conform to my foot. Usually, 3-4 wears for me.   

Why is my hair-on-hide purse "shedding?"

Goods that feature genuine hair-on-hide may shed their fibers and change texture with wear. This is a natural effect of friction and wear, yet the quality of the leather will remain the same. We encourage you to embrace the unique qualities of your item and enjoy that it's one of a kind.

Why do my new boots have scuffs and marks on them?

Genuine leather is an impressionable material, even with the strength and longevity of the item a new boot may obtain a gentle mark or two before it finds its way to you. While we hope that your new boots have the opportunity to get roughed up on your adventures, we also know that sometimes they can arrive at your door with a “worn” look when they hit your doorstep. Not to worry, genuine leather goods will hold up through those little bumps and bruises in your everyday lives. Some of the styles we offer to our customers are already familiar-looking, where the well-loved look is intentional. Our distressed styles are meant to be just that, handcrafted and unique with their own identity – just like our herd and the companies inside our fences. Rest assured that the distressed style and the edgy vibes are meant to be there, just like our boots are meant to be on your feet.  

Liberty Black: “Unique boots for unique people.”

Corral: “…it [Corral] remains at the pinnacle of the western fashion market today, establishing a new western aesthetic: romantic, eclectic & progressive.”

Roan: “Dedicated to inspiring customers through a unique combination of quality, style and comfort, ROAN aims to provide a fierce symbol of self-expression.”

 

You are always welcome to reach out to us with additional questions.  The quickest way to reach us is by using the "Chat with Us" feature near the bottom of the page.
Remember...
 "ONLY LOOK DOWN TO ADMIRE YOUR BOOTS"
XO,
Brianne and the Broker Leather Herd