Return Policy Update As of 1/1/22

Return Policy Update As of 1/1/22

With the best interests in mind for our herd and for Broker Leather, we will update our return policy as of January 1, 2022. All the information you will need to successfully file a return is included here, in this blog post, as well on your receipt and printed on your packing slip. We appreciate your understanding and cooperation in regards to our policy. Thank you so much for being here to graze with us.

Here at Broker Leather we want to ensure your happiness with the products that you purchase. That’s why we take the extra minutes and go the extra mile to provide you with the best product descriptions that we can muster. We always try on new products, yep, that’s right, on a real person, in real life. That way we can tell y’all just how it fits, feels, and styles. No bull, if we have questions ourselves we will get a second opinion from another behind the scenes babe here at the store to make sure that we get the information just right. We try our best to make sure that we give you our model info too, that way you don’t have wonder if the “over the knee” kicks will actually be hip high on you [i.e. Marley who is 5’10” vs. Brianne who is 5’2”.] As always, if you have additional questions about a product we are always just a DM or an email away. It’s always better to send a quick message than to send back a whole box and your broken heart. 

We add these extra product details to better help you shop with us. It’s our way of chatting with you, like we would in person, to help you make the most educated choice. The goal of all our product descriptions is to take the “guess work” out of retail therapy. We want you to look and feel your best while you, “Only look down to admire your boots.”

We hope that we have been able to guide you to products that you can love and cherish for the years to come. On the off chance that you’re not head over heels with your items, we have created a return policy to keep our gate open and provide you with green grass.

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Our Return Policy [as printed on the bottom of your original receipt or on the reverse side of your packing slip] is as follows:

Refunds for store credit on full-price items in their original condition [tags attached, no signs of wear and tear, free from pet hair/pet smell/cigarette smoke/stains, etc.] will be offered up to 30 days from the purchase date. Returns/exchanges cannot be accepted after 30 days.

We Stand By Our Word:
We strive to bring you quality products, and we want to take care of you. If you received a damaged or defective item, please contact us within 24 hours of receiving the damaged item so we can rectify the situation. Please email us immediately at brianne@brokerleather.com and we will take care of you the best we can.

To complete your return, this form must be included with the product you are returning. Any returns submitted without this accompanying form will not be eligible for store credit.

The customer is responsible for paying shipping costs for returning the goods. ALL Shipping costs are non-refundable. The original cost of shipping incurred by Broker Leather will be deducted from your store credit. If the order was completed via Sezzle, there will be a 6% deduction from the refund to compensate for the fee we paid Sezzle for your order. If you applied a discount code to complete your purchase the amount deducted will not be included in the store credit refund and further access to that code may be revoked by the computer system.

Your store credit refund request will be processed within 2-4 business days of receiving your returned package. You will be issued sufficient funds in-store credit via the e-mail address attached to the qualifying order. Store credit does not expire and can be used in-store and/or online.

Gift cards, Sale Barn items, any item sold at a discount, wild rags, sunglasses, and all jewelry are FINAL SALE.
 

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Please feel free to reach out to me if you have any additional questions. 
Thanks again,
Brianne

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