After 7.5 years of serving our Herd in the heart of downtown Decorah and then Waukon, Iowa, we’ve traded in our storefront keys for a new adventure—100% online. While you won’t find us on Main Street anymore, you can still shop with us anytime, anywhere right here.

We may have packed up the checkout counter as of 4/18/25, but the same boots-on-the-ground service, heartfelt packages, and cowgirl grit you know and love are still riding strong behind the scenes. Think of us as your favorite local boutique—just with a bit more Wi-Fi and a lot less snow shoveling.

We’ve officially hung up the “Open” sign for good and closed our brick-and-mortar storefront as of April 18, 2025. While you won’t catch us sweeping the shop floors anymore, you can still shop your favorite styles 24/7 here—in your pajamas, from your porch, or anywhere the Wi-Fi reaches.

Need help or have a question? I’m still here, just a few clicks or a message away.

The fastest way to get in touch with us is by email. Shoot a message over to brianne@brokerleather.com and I’ll get back to you as quickly as I can—usually faster than you can saddle a horse.

You’re also welcome to call or text my cell at 563-379-2180, but please know I’m most efficient [and less likely to lose track of your message] over email. As a one-woman show wrangling orders, kids, and coffee cups, email helps me keep everything organized and respond thoroughly.

We don’t mess around when it comes to getting your order on the move. Most online orders are packaged within hours of being placed—often hitting the post office the very same afternoon. It’s rare that it takes longer than 24 hours to get your package saddled up and headed your way, as long as you select “Shipping” at checkout.

If you choose local delivery instead, I aim to have your order dropped off within 5 business days—usually sooner, depending on my route, the weather, and whether my coffee kicks in on time.

Either way, your goodies are handled with care and hustle, just like you'd expect from a gal who's been doing this with dusty hands and a grateful heart.

We run a tight ship around here—most orders are packed and shipped faster than you can say “Yeehaw!” If you’ve placed an order and you’re wondering where it’s at, start by checking your email or text messages. As long as you entered your email during checkout, you should have received tracking info the moment we packaged your order.

✙ Don’t see it? Be sure to peek in your spam or junk folders—sometimes even good news ends up there.

If your tracking number shows “Delivered” but your mailbox says otherwise, contact your local post office or UPS location first. They can GPS-scan the delivery and often track it down within your neighborhood.

Unfortunately, once your package leaves our hands and is scanned by the carrier, Broker Leather isn’t responsible for lost or stolen packages. If your delivery can’t be located, we recommend filing a claim with USPS or UPS, or reaching out to your local law enforcement if needed.

First off—thank you for sharing the love! If you posted an unboxing story and tagged us on Facebook, Instagram, TikTok, or any other social platform but didn’t hear back with your 20% off coupon within 24 hours, chances are we just didn’t see it. Social media can be a wild pony—if your account is set to private, we won’t get notified that you mentioned us.

No worries though—just send us a quick screenshot of your post via message or email it to brianne@brokerleather.com, and I’ll make sure you get the discount you’ve earned.

We’re beyond grateful to have customers like you—word-of-mouth from the Herd is hands-down our favorite form of advertising.

Return & Refund Policy [New as of 3/10/25]:

We want you to love your purchase! If something isn’t quite right, here’s how we can help:

• Eligible Returns: Returns on unworn, full-price items in their original condition are accepted within 30 days of the purchase date. Items must have tags attached, show no signs of wear, and be free from pet hair, pet odors, cigarette smoke, stains, etc.
• Refunds: Eligible returns will be refunded to the original payment method.
• Final Sale Items: The following items are final sale and cannot be returned or exchanged: Gifts Cards, sale barn items, any item sold at a discount, wild rags, sunglasses, hats, and jewelry.
• Shipping Charges: Customers are responsible for all shipping costs, including original and return shipping.
  

Important: To complete your return, please include the return form located on the backside of your packing slip. Returns submitted without this form will not be eligible for a refund.

• If your return is valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
• Refund requests will be processed within 2-4 business days of receiving your return.

Return Mailing Address:
Please send your return to:
Broker Leather
PO Box 140, Monona, IA 52159

Exchanges:

We want you to love what you wear! If your full-price item isn’t quite right, you’re welcome to exchange it.

• Please return your qualifying unworn item in its original condition — tags attached, no signs of wear and tear, and free from pet hair, pet odors, cigarette smoke, stains, etc.
• Exchanges must be received within 30 days of your purchase date.
• To ensure you get the item you want, simply place a new order for your desired size or style.

If you have any questions, don't hesitate to reach out via e-mail — I'm always happy to help! brianne@brokerleather.com

Heck yes, we do! And trust us—you’ll want to start earning points right away.

Here’s how it works:

You earn rewards points just for signing up, celebrating your birthday, referring your friends, and every time you make a purchase. Our system turns your shopping dollars into points, and those points stack up faster than cattle on branding day.

The best part? Your points never expire—they just keep building until you're ready to cash in.

We offer three tiers of discounts:

• $5 OFF your entire purchase
• $10 OFF your entire purchase
• $20 OFF your entire purchase

That’s right, cowgirl—just for being part of the Herd, you can earn up to $20 OFF your next order!

When you’ve earned enough points for a reward, we’ll send you an email with your unique coupon code to use at online checkout.

So what are you waiting for? Saddle up, sign in, and let the points roll in.

We believe in reusing what we can, when we can—because sustainability matters, even in the wild world of Western fashion.

At Broker Leather, we proudly recycle and reuse boot boxes and packing materials whenever possible. So if your boots arrive in a mismatched box, it’s likely because we’ve already reused the original or it was too bulky to begin with. We’ll always choose the smallest, most efficient box that still protects your order and gets it to you quickly via priority shipping.

Thank you for supporting our effort to be a little kinder to the land we love—and for recycling your packaging when it arrives on your porch.

Yes, ma’am—we sure do.

At Broker Leather, we handpick quality boots and leather goods that are as well-made as they are Western-inspired—functional, fashionable, and made to go the distance. Whether you're shopping online or back when we were in-store, we stand behind our products with the same Midwestern values that built this business: loyalty, hard work, and doing right by our customers.

If something isn’t quite right with your experience or your purchase, please reach out. We promise to do everything we can to make it right—because around here, we live by our motto:

Only look down to admire your boots.

Great question—and one we’re proud to answer.

Many of our boots and leather goods are handcrafted, which means no two pieces are exactly alike. Variations in color, texture, and even sole details are part of what make your item one-of-a-kind—just like you.

Lighting can also play tricks on our eyes. Photos taken in natural daylight can appear different from those under in-store lighting, and screen settings vary from device to device. So, what you see online might not be a perfect match to what lands on your doorstep—but it will be something special.

If you have questions about the look or texture of a specific style before ordering, don’t hesitate to reach out to us. We’re always happy to give you a closer peek before you commit. 

Boot sizing isn’t one-size-fits-all—especially when it comes to the handcrafted styles we carry. Each brand [and even each style within the same brand] is built from its own mold, known as a “last,” which means the fit can vary more than your playlist on a Monday morning.

That’s why we include personalized sizing suggestions in every product description on our website. We take the guesswork out by sharing what we’ve seen work best based on real customer feedback and our own experience wearing these boots, too.

Here’s a pro tip:

All genuine leather stretches. A new boot should feel snug across the top of your foot at first—that’s a good sign. With a little wear, they’ll mold to your feet like they were made just for you.

If you're still unsure, don’t hesitate to reach out before you order. We’re always happy to talk boots and help you find the right fit the first time around.

A proper-fitting boot isn’t supposed to feel like your favorite slipper right out of the box—and that’s a good thing.

In a brand-new pair, you should feel a snug hug across the top of your foot [your instep] and notice about 1/8 inch of slip in the heel. That heel slip is normal—really! As you wear them in, the boot’s structure softens and that movement disappears. Meanwhile, the leather will gradually stretch and mold to your foot’s shape, making them more comfortable every time you wear them.

Because genuine leather boots are meant to break in with wear, they should start out as snug as possible without causing pain. A too-loose boot won’t shape to your foot properly, and that’s not the kind of ride we’re aiming for.

Tips for getting a stiff boot on the first time:

✙ Try boots on in the morning, when your feet are at their least swollen.

✙ Wear thin socks or nylons the first few times—they’ll help the leather stretch gradually.

✙ Stand up and use the pull tabs, applying steady pressure as you slide your foot in. You should feel a satisfying “pop” once it’s on.

✙ Roll or twist your foot gently to guide it through the instep.

✙ Take your time—breaking in leather is a process, not a race.

If you'd like to speed things along, we recommend using a good-quality leather conditioner like Black Rock Leather & Rich to soften things up.

Breaking in boots is a rite of passage. Once they’re yours, they’re really yours—shaped by your footsteps and ready for every trail ahead.

Every item we bring in has its own personality—so it only feels right to give it a name that fits.

Sometimes, a name pops into my head the moment I unpack a new arrival. Maybe it reminds me of a strong woman I know, a small town I love, or even a horse I once rode.

Other times, names are inspired by states, landmarks, memories, moods, or downright random thoughts that strike in the middle of a busy day.

Just like our products, the names are meant to be memorable, meaningful, and maybe even a little unexpected—because nothing about Broker Leather is cookie-cutter.

Possibly—let’s talk boots!

If the style you’ve got your heart set on is made by a brand we carry and they still have it available to order, we’d be happy to special order it for you. Just keep in mind that many of the genuine leather boot brands we offer handcraft their styles, so special orders can take a few months to complete and ship, depending on availability and production time.

In some cases, the boot you’ve found may be discontinued or out of stock entirely, which means we won’t be able to bring it in—but we’ll always do our best to check and help you find something similar if that’s the case.

If you’re eyeing something, don’t hesitate to reach out—we’ll gladly help you chase down your dream pair.

Genuine hair-on-hide leather is one-of-a-kind by nature—and that includes its quirks. You may notice some light shedding or texture changes over time, especially in areas where your bag rubs against your clothing or surfaces. This is totally normal and simply a result of everyday friction and wear.

The leather itself remains strong and high-quality—it’s just showing the signs of being loved and lived in.

We like to think of it as adding character. After all, no two hides are the same—and yours is truly one of a kind.

Genuine leather is a beautiful, impressionable material—and sometimes it shows signs of the journey it’s been on before it even makes it to your doorstep. A few scuffs, wrinkles, or natural marks are normal and simply part of the charm that comes with authentic leather craftsmanship.

Some of the styles we carry are intentionally distressed or weathered, giving them that familiar, broken-in look right out of the box. That rugged edge? It’s not a flaw—it’s a feature. These handcrafted details are what make each pair unique, just like the women who wear them.

We fully expect your boots to collect a few more stories as they walk through life with you—but rest assured, those little marks won't hurt their quality one bit. If anything, they just make 'em look more loved.